AI-Powered Contact Centers: Boost Containment, Efficiency, and Revenue

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What Will You Learn?

The webinar will address challenges posed by inaccuracies in large language models (LLMs) and voice AI systems, which can cause customer frustration and higher operational costs.

We will discuss innovative solutions for LLM orchestration and voice chatbots to ensure accurate and efficient customer service. Highlighting Teneo.ai's capabilities, the session will showcase how our patented Teneo Linguistic Modelling Language (TLML)™ technology and Generative AI can transform contact center operations.

Teneo’s clients have reported impressive results:

9 Million Calls Supported Per Year for Swisscom,
20% Call Handling Cost Reduction - Healthcare Tech Leader,
2 Minute Reduction in Average Hold Time - CSGi.

Join us to learn how Teneo can elevate your contact center automation to new heights!

Why Attend?
In today's digital age, contact centers are the frontline of customer interaction, and effective contact center automation is crucial for enhancing customer satisfaction while reducing costs. This webinar will delve into customer service automation strategies to achieve higher call containment, a key metric for resolving customer queries within automated systems, thereby boosting efficiency, and reducing human agent workloads.

According to our experience, improving the FCR rate from 70% to 95% in a contact center with a monthly call volume of 1,000,000 can lead to substantial savings of $15,000,000 annually. Industry studies have shown that companies using advanced AI for customer service see a 20% increase in call containment rates and a 40% boost in productivity.

Speakers
- Ramazan Gurbuz, Product Marketing Executive for Teneo.ai
- John Perrin, VP UK & Northern Europe for Teneo.ai

Duration
45 minutes

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