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What Will You Learn? 

Join us for a compelling webinar tailored for C-level executives within Customer Service and Contact Center functions, featuring expert speakers Christoph Börner and Chris McManus, moderated by Dave Vernon. 

This session explores the transformative impact of Generative AI and Large Language Models (LLMs) on customer interactions in contact centers. The discussion kicks off with a visionary perspective on the future of customer experiences, followed by an exploration of the challenges in building and testing AI-driven bots.

Interactive audience participation will gauge current and future AI integration plans, followed by expert insights on strategic implementation, practical steps for deployment, and anticipated trends in the AI landscape.

​​​​​​​The webinar concludes with a Q&A session, allowing for audience engagement and expert guidance, wrapping up with closing thoughts that summarize the key insights shared.

This is an insightful session thought for C-level executives in contact centers and customer service, looking to harness the power of Generative AI. ​​​​​​​Expect a blend of formal insights and engaging narratives, all tailored to help you navigate the exciting wave of AI-driven transformation in customer engagement. Don't miss this opportunity to be at the forefront of the next big leap in customer service innovation!


The webinar will last aprox. 45 minutes; You can view it from your computer, tablet or mobile phone. 

Can't join us live? Don't worry. Sign up and you'll receive the link to watch the session afterwards. 

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