What Will You Learn?
Join us for a compelling webinar tailored for C-level executives within Customer Service and Contact Center functions, featuring expert speakers Christoph Börner and Chris McManus, moderated by Dave Vernon.
This session explores the transformative impact of Generative AI and Large Language Models (LLMs) on customer interactions in contact centers. The discussion kicks off with a visionary perspective on the future of customer experiences, followed by an exploration of the challenges in building and testing AI-driven bots.
Interactive audience participation will gauge current and future AI integration plans, followed by expert insights on strategic implementation, practical steps for deployment, and anticipated trends in the AI landscape.
The webinar concludes with a Q&A session, allowing for audience engagement and expert guidance, wrapping up with closing thoughts that summarize the key insights shared.
This session explores the transformative impact of Generative AI and Large Language Models (LLMs) on customer interactions in contact centers. The discussion kicks off with a visionary perspective on the future of customer experiences, followed by an exploration of the challenges in building and testing AI-driven bots.
Interactive audience participation will gauge current and future AI integration plans, followed by expert insights on strategic implementation, practical steps for deployment, and anticipated trends in the AI landscape.
The webinar concludes with a Q&A session, allowing for audience engagement and expert guidance, wrapping up with closing thoughts that summarize the key insights shared.
