Artificial Solutions Iberia S.L.

How Genesys' Financial Customers are Achieving 60% Call Containment with Teneo Agentic AI


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Elevate Your CX Game: Reduce Costs, Boost Satisfaction, and Contain More Calls—All Inside Genesys

Customer expectations are rising. So are your call volumes. It’s time to rethink what AI can do—without sacrificing control, transparency, or compliance.

Join us for an exclusive deep-dive into how leaders within the Financial industry are leveraging Teneo Agentic AI, fully embedded within the Genesys platform, to radically reduce agent workload, accelerate containment, and improve customer satisfaction—all while maintaining full oversight and speed of execution.
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In This Webinar, You’ll Learn How To:
  • Contain More, Effortlessly: Handle multi-turn, complex interactions through Agentic AI that can think, reason, and resolve queries end-to-end—no human escalation required.
  • Maintain Full Oversight: See exactly what the AI hears, understands, and says. You control the logic, the workflows, and the experience—nothing goes live without your say.
  • Launch in Under 60 Days: With native Genesys integration, you can skip lengthy dev cycles and move from idea to deployment in record time.
  • Scale Without Risk: Agentic AI is built with enterprise-grade governance and compliance in mind—meeting standards like PCI, GDPR, HIPAA, and SOC2 right out of the box.
Why This Matters Now

The contact center is becoming the epicenter of brand experience—and operational efficiency. With Agentic AI in Genesys, forward-thinking teams are already achieving 60% call containment, saving millions in cost and unlocking new levels of customer satisfaction.

It’s not about replacing your agents. It’s about amplifying your CX team—with AI that understands nuance, maintains brand voice, and gives you complete control.

Speakers
- Lee Kayne - Director of Partnerships & Strategic Accounts North America for Teneo.ai.
- Howard Leary II - US Lead Solutions Architect for Teneo.ai.

Duration
45 minutes

Who Should Attend:

If you're shaping the future of customer experience, this session is for you:
  • Heads of Customer Experience (CX)
  • VPs of Customer Operations
  • Directors of Contact Center Transformation
  • Digital CX and AI Strategy Leaders

Reserve Your Spot Now
For more information about our cutting-edge AI solutions and how they can transform your business, visit Teneo.ai.

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