What Will You Learn?
Discover the future of customer service with the second webinar in our insightful serie on agentless contact centers. Learn from industry experts Chris McManus and Ramazan Gurbuz as they explore:
- Understanding Large Language Models (LLMs): Introduction to LLMs and their role in contact center automation. Discussion about how LLMs, such as OpenAI o1, are improving accuracy, security, and speeding up AI adoption in agentless contact centers.
- Orchestration in an Agentless Environment: How orchestration of AI components, including LLMs, facilitates the transition to an agentless contact center.
- Automating Long Tail Queries: Techniques for enhancing scalability and efficiency.
- Scalability and Flexibility: How LLM orchestration supports scalable and adaptable contact center operations.
