Revolutionizing Engagement: The Generative AI Wave in Contact Centers

A discussion about how the future of customer service is taking a quantum leap forward, thanks to Generative AI.​​​​​​​

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What Will You Learn? 

Our journey begins with a broader perspective provided by Microsoft, setting the stage for understanding the current stage and adoption patterns of generative AI. Discover how Generative AI is not just a tech buzzword, but a groundbreaking force reshaping the productivity and efficiency paradigms across industries. 

Next, we shift gears to Teneo.ai's innovative strides in the realm of Generative AI. Here, you'll get an exclusive peek into the diverse use cases they've mastered, illustrating how AI-driven solutions are not just augmenting but revolutionizing customer interactions.

The climax of our webinar is A1's real-world success story. Learn about their AI journey developing AVA, A1's self-service digital agent and her role in driving a better customer experience and reducing costs.

We will then be discussing real applications of Generative AI that will add value to your company from the start. Learn about how companies are seamlessly integration Generative AI into their existing Teneo Conversational Solutions, catapulting their customer service to new heights of efficiency and satisfaction. 
This is more than just a discussion; it's a roadmap for C-level executives in contact centers and customer service, looking to harness the power of Generative AI. ​​​​​​​Expect a blend of formal insights and engaging narratives, all tailored to help you navigate the exciting wave of AI-driven transformation in customer engagement. Don't miss this opportunity to be at the forefront of the next big leap in customer service innovation!

Speakers
 
  • Xiaopeng Li, AI & Intelligent Apps Lead at Microsoft.
  • Georgi Velev, Digital Transformation Program Manager / Conversational AI Product Owner at A1 Bulgaria
  • Chris McManus, VP Global Channels EMEA, Teneo.ai 

Duration
The webinar will last aprox. 45 minutes; You can view it from your computer, tablet or mobile phone.

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