What Will You Learn?
- Brief overview of LLMs in contact centers
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Understanding the top 5 LLM Challenges: cost, accuracy, relevance, context, and safety
- Cost Management: strategies to optimize LLM implementation costs.
- Boosting Accuracy: techniques to improve the accuracy of LLM responses and tools and best practices for quality assurance.
- Enhancing Relevance: methods to ensure LLMs provide relevant and timely information while tailoring LLMs to specific contact center needs.
- Maintaining Context: how to maintain conversation context over multiple interactions and create solutions for context-aware LLMs.
- Ensuring Safety and Security: best practices for data security and user privacy with LLMs. Considerations around compliance and regulations.
- Real-world examples of these challenges in action