What Will You Learn?
Join us for this lively and informative session to gain the knowledge and tools you need to overcome LLM challenges and elevate your contact center operations. Here’s a preview of the insights you’ll gain:
- Brief overview of LLMs in contact centers
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Understanding the top 5 LLM Challenges: cost, accuracy, relevance, context, and safety
- Cost Management: strategies to optimize LLM implementation costs.
- Boosting Accuracy: techniques to improve the accuracy of LLM responses and tools and best practices for quality assurance.
- Enhancing Relevance: methods to ensure LLMs provide relevant and timely information while tailoring LLMs to specific contact center needs.
- Maintaining Context: how to maintain conversation context over multiple interactions and create solutions for context-aware LLMs.
- Ensuring Safety and Security: best practices for data security and user privacy with LLMs. Considerations around compliance and regulations.
- Real-world examples of these challenges in action
